Returns & Exchanges

At Craft House SVG, we strive for perfection in every digital asset, but if you are not satisfied with your purchase, we offer a 30-day return window for eligible products. Please note that once a digital file has been downloaded, it may only be eligible for store credit or replacement if technical defects are present.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of purchase with your order number and the reason for your return or exchange.

• 2.
  Technical Review

  For digital files, our design team will verify any reported technical issues or compatibility errors to ensure the file meets our quality standards.

• 3.
  Resolution Selection

  Choose between a digital replacement, store credit, or a refund to your original payment method based on your eligibility status.

• 4.
  Final Processing

  Once approved, refunds are processed within 3-5 business days, and new digital download links will be sent immediately to your registered email.